TERMS & CONDITIONS

1. About Us

Wild in Scotland is a sole trader providing open water swimming coaching, guided experiences, and related services.

By making a booking, you agree to these Terms & Conditions.

2. Bookings

All bookings are made through our online booking system and are secured by full payment. Once booked, you will receive a confirmation email with key information about your session or experience. Please check your booking details carefully and contact us as soon as possible if anything is incorrect.

3. Participation Requirements

You are responsible for ensuring you are fit and able to take part in your chosen session or experience. Minimum swimming ability will vary depending on the session and will be clearly stated at the point of booking.

For structured experiences (such as Shore to Crannog), specific requirements must be met. If these are not met, participation may not be possible and no refund will be given.

4. Age Requirements

All bookings must be made by someone aged 18 or over. Some sessions may have minimum age requirements, which will be stated at booking.
Participants under 18 must be accompanied by a responsible adult unless otherwise agreed.

5. Health & Medical Information

You must provide accurate and up to date health information before taking part. You are responsible for informing us of any changes to your health before your session. We reserve the right to refuse participation where we believe it is unsafe to continue.

6. Equipment & Kit Hire

You are responsible for bringing all required kit unless hire has been arranged in advance.

A list of required items will be provided before your session. If you arrive without the required kit, you may not be able to take part and no refund will be given.

Where kit hire is provided:

All hired equipment must be used in accordance with the guidance provided.
You are responsible for ensuring the equipment fits appropriately and informing us of any issues before entering the water.
You are responsible for the care of all hired equipment during the session or hire period.
All equipment must be returned in the condition it was provided.

We reserve the right to refuse the use of hired equipment if we believe it is unsafe or unsuitable.

Charges may apply for any loss, damage, or misuse of hired equipment.

7. Cancellations by You

If you need to cancel or change your booking, please contact us as soon as possible:

Email: hello@wildinscotland.co.uk
For same-day cancellations, please call or text the number provided in your booking confirmation

Cancellations are only considered valid once acknowledged by us.

1:1, Wild Swim Sessions, and Group Coaching Sessions (open sessions)

Cancellations made with at least 48 hours’ notice may be rescheduled or refunded.
Cancellations made with less than 48 hours’ notice are non-refundable and cannot be rescheduled.

Private Group Bookings

Cancellations made with at least 5 days’ notice may be rescheduled.
Cancellations made with less than 5 days’ notice are non-refundable and cannot be rescheduled.

Coaching Bundles

Coaching bundles are non-refundable once purchased.
Sessions within a bundle must be used within the stated validity period.
Individual sessions booked as part of a bundle are subject to the same 48 hour cancellation policy as above.

Experiences and Multi-Session Bookings

(including Shore to Crannog and similar)

All bookings are non-refundable.
Your place is secured for the full series and cannot be cancelled, refunded, or partially refunded if you are unable to attend one or more sessions.
If you are unable to attend, you may transfer your place to another participant before the start of the experience or first session, subject to approval and meeting the required criteria.
Once the experience or series has started, transfers are not permitted.
Bookings are made on an individual basis. If other participants cancel, your place remains confirmed and non-refundable.
Session dates are provided in advance and cannot be rearranged.

Gift Cards

Gift cards are non-refundable.
Gift cards may be transferred to another person.
Gift cards must be used within their stated validity period.

8. Cancellations by Wild in Scotland

We aim to run all sessions as planned. However, we may need to cancel or adjust a session due to:

unsafe weather or water conditions
instructor illness
other unforeseen circumstances

Where this happens:

We will offer an alternative date where possible.
If this is not suitable, a full refund will be provided.

We are not responsible for any additional costs you may have incurred.

9. Weather & Conditions

Open water swimming is weather dependent. Sessions will go ahead in a range of conditions where it is safe to do so. Changes to location, timing, or format may be made where necessary.

10. Punctuality

Please arrive ready to begin at the scheduled start time. If you arrive late, we may not be able to include you in the session. Missed time will not be made up or refunded.

11. Behaviour

You are expected to follow all instructions and act responsibly at all times. We reserve the right to remove anyone whose behaviour puts themselves or others at risk. No refund will be given in these circumstances.

12. Personal Belongings

You are responsible for your personal belongings. Wild in Scotland accepts no liability for loss, theft, or damage.

13. Risk & Responsibility

Open water swimming carries inherent risks. By taking part, you accept these risks. We take reasonable steps to ensure safety, but participation is at your own risk.

14. Photography

We may take photos or videos during sessions for promotional use. If you do not wish to be included, please let us know before your session.

15. Data Protection

We handle your personal data in accordance with UK data protection law. Your information is used to manage your booking, communicate with you, and deliver our services. For full details on how we collect, use, and store your data, please refer to our Privacy Policy.

16. Contact

If you have any questions, please contact hello@wildinscotland.co.uk

Updated 26.4.2026